Reference

Our Terms & Conditions Explained

When you open an account with tekun777, you're agreeing to the terms that keep your account secure, your withdrawals verified, and your gameplay fair.

Account responsibilityPayment verification requiredWithdrawal proceduresDispute resolution path
tekun777 Our Terms & Conditions Explained
CONTACT SUPPORT

How to Reach Us About Terms Questions

Live chat Open the chat widget in the lobby or on this site.
Email Send account or terms questions to [email protected]. Include your username and a clear description.
In-account help Log into your tekun777 account and tap the help menu.
ACCOUNT SECURITY

How We Protect Your Account and Data

Identity verification

We verify your name and payment method before allowing withdrawals.

Payment method confirmation

Deposits and withdrawals must use the same verified payment method.

Data retention

We keep your account data, transaction history and verification documents for the lifetime of your account plus two years after…

Cookies and tracking

Our site uses cookies to remember your login and track gameplay for game studio reporting.

Request your data

You can request a copy of all your personal data held by tekun777. Contact support@tekun777.

Report a concern

If you spot suspicious account activity or believe a term has been breached, email support immediately or use the in-account…

Your Questions About Our Terms

No. Each person can hold one account only. Opening multiple accounts to bypass limits or circumvent terms will result in all linked accounts being closed and funds forfeited. We detect duplicate accounts during verification.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email within seconds. If you can't access your email, contact support with proof of identity and we'll verify you and reset access.

Yes, provided your account is verified. We hold withdrawals for 24–48 hours during security checks. If you've had a recent large deposit or pattern change, verification may take longer. You can see your withdrawal status in your account history.

Contact our support team with your username, game name, and round ID. We can retrieve the live feed and game log from the studio. Most disputes are resolved within 24 hours. Where local law permits, formal dispute steps are available.

You can add a new verified payment method through your account settings. Withdrawals must match the payment method used for the deposit, so ensure your new method is verified before attempting a withdrawal from that balance.

tekun777 is built for Indonesia players. Access depends on local law where you are located. If you travel or move, your account may be temporarily restricted until you update your location in account settings.

Log in and go to Account Settings, then select 'Close Account'. We'll ask for a reason and verify your identity. Closed accounts cannot be reopened. Any remaining balance is withdrawn to your verified payment method within 3–5 business days.